Frequently Asked
Questions (FAQs)
| Navigating
Lawgic | Word Processors, Printers & Documents |
Managing Your Lawgic Files | Expiration Notices And Warnings | Troubleshooting - General | Troubleshooting - Word Processing | Estate Planning Products
Navigating
Lawgic
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Word
Processors, Printers & Documents
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Managing
Your Lawgic Files
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Expiration
Notices And Warnings
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Troubleshooting - General
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Troubleshooting -
Word Processing
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Estate
Planning Products
Note to Estate planning product users: Answers to many
title-specific questions such as:
- "How Do I Create A Certificate of Trust?"
- "How Do I Create Various Trusts on Death?"
- "How Do I Draft an Irrevocable Trust?"
- "How Do I Mirror Documents for Spouses?"
- "How Do I Name Trustees?"
- "How Do I Treat children Differently?"
are all available by selecting "How To"
at Q #1 (Opening Menu) of your product. At the next question, select
a topic and click the Question Help tab to view
the answer. If you want to print the topic, simply click the CONTINUE
button and then select Send Document to Word Processor.
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Navigating Lawgic
This is my first time using
Lawgic. What is the fastest way to create a document?
Just follow these simple steps:
1. Open Lawgic by clicking Start/Programs/Lawgic
and then click Lawgic again.
2. At the ‘Select Title/File’ box, click
'New' to start a new answer file for your client. Once you
save an answer file, click 'File' at this dialog box
to open the file.
3. At The Title page, click the START
button. At Q #1 Opening menu, select the document you want to work on
and click the CONTINUE button, which always takes you
to the next, relevant UNANSWERED question.
4. Be sure to name and save your answers by selecting Save (or Save As) from the File menu. Be sure to save periodically during the Q&A session.
5. Simply answer the questions and keep clicking
the CONTINUE button until you reach the All
Questions Answered pop-up screen, which appears at the end
of the question and answer session.
Note: If you want to change an answer, locate the
question on the Navigator on the left side of the screen
and click on the question. The program takes you to that question where
you can then change your answer. Then, just click the CONTINUE
button again and the program will take you to where you left off, i.e.
the next UNANSWERED, relevant question.
Don't forget to use the tools in the lower right
corner of the screen by clicking on the PROGRESS, LAW AND STRATEGY,
NOTES and QUESTION HELP tabs.
6. At the 'All Questions Answered' screen,
click 'Send Document to Word Processor' and click
'Yes' to save your answers. The document will be prepared and
your word processor will open.
Select Save As from the File menu and name and save your document to another location. Once in your word processor you can make
minor edits to the document. To make major changes, we recommend you
make the changes in your Lawgic answer file and re-send the document
to the word processor.
7. To
create the next document in Lawgic, go back to Q #1 Opening Menu in
Lawgic and make your document selection. Repeat Steps 5 and 6 above
to create your next document. Click File, then Exit
at any time to Exit Lawgic.
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What types of HELP are
available to me?
There are many types of HELP available to you, including:
1. Getting Started Guide: This users manual is
applicable to all products and is available to download and print by selecting
SUPPORT and then TRAINING from our web site at www.lawgic.com
or you can click here.
2. Product Training videos: There are a number of Product
Training videos available by selecting SUPPORT and then TRAINING from
our web site or you can click here.
We highly recommend all new customers view the Lawgic Product
Training video. If you do not have hi-speed Internet access,
please call us and we will send you a Training CD. All training videos
require that your computer has speakers.
3. Live Training by Appointment – If you still
have questions after reviewing the product training video, you can call
us to set up a live telephone training session limited to 1 hour per firm.
4. System Help: From within the Lawgic program, select
Help on the Lawgic menu, then Help again.
This includes excellent tips on how to use the program. We highly recommend
you review the topic named Editing Your Documents.
5. Quick Start Guide: This is a title-specific guide
and is available from within the Lawgic program by selecting Help
on the Lawgic menu. Then, select Resources and click
on the Quick Start link. We recommend you print this.
6. ’How To’ Help (for
estate-planning products only): From within the Lawgic program, select
How To at Question 1 (Select An Activity). This displays
numerous topics, including how to create various trusts on death, customize
documents and create templates.
If you have further questions, please email Technical Support at support@lawgic.com
or call us toll free 877-2-LAWGIC (877-252-9442).
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What do each of the choices
on the Select Title/File screen mean?
New: Begins a new question-and-answer
session.
Files: Lets you open one
of your previously saved answer files.
Templates: Lets you load
a template, which is a file you can create for reusable sets of answers
and scenarios. For further information on templates select HELP from the Lawgic menu once inside the program and then HELP again. Then select Using Templates.
Cancel: Closes the dialog.
Title Info: Displays a description
of the title including a summary of the documents it produces. Useful
information such as the Citations Verified Through date and the Title
version are also displayed.
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What does the CONTINUE
button do?
The CONTINUE button always takes you
to the next relevant UNANSWERED question, which is not necessarily the
next question in numerical order. You MUST click the CONTINUE button to
move through the questions and answers in order to create a document.
(Note: You cannot create a document by selecting provisions from the Navigator.)
The CONTINUE button can be used in two modes--Continue
and Review. The Continue button is set to Continue mode whenever you open
a new or saved answer file. To switch modes, right click on the Continue
button or click on the down-arrow next to the CONTINUE button.
When to Use the CONTINUE button in Continue mode: To
create a document for the first time, you must always use Continue mode
until you get to the "All Questions Answered" dialog box. The
CONTINUE button in Continue mode will take you to the next unanswered
relevant question. Once you have answered all questions, there are several
ways to navigate through the program and review your work. (See FAQ topic
How do I review my answers?)
When to Use the CONTINUE button in Review mode: Once
you have answered all of the questions, if you want to return to any section
of the program and REVIEW your answers, simply go to the Navigator, click
on the answer with which you want to begin your review, and then switch
to Review mode. You will be taken to every answered question in sequence.
If at any time you want to print your document, simply change to the Continue
mode, which will take you to the "All Questions Answered" dialog
box where you can send the document to the word processor.
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How do I change my answers?
Once you have answered a question you can change your
answer at any time:
1. Scroll through the Navigator and click on the
question whose answer you want to change.
2. The program will then take you to that question.
Change your answer.
3. Click the CONTINUE button and
the program will take you to the next unanswered question.
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The Navigator only displays
the questions. How can I view my answers?
There are two ways to view your answers:
1. Select Answers from the menu
at the top of the screen and then select Show Answers.
A second column will appear to the right of the Navigator displaying
your answers. To remove the column select Hide Answers from the Answers menu.
2. Alternately, you can right-mouse click anywhere on the Navigator. A menu will appear where you can select Show Answers.
Note: In
both cases you can also select Expand All or Collapse
All to expand or collapse the Navigator. In addition, you can
resize each of the frames by placing your cursor on the vertical frame
line and sliding your mouse.
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How do I review my answers?
Once you have completed an answer file, there are several
ways to navigate through the program and review your work.
The Navigator: The Navigator indicates
all of the program's questions and, if you choose, your answers (in abbreviated
format). The current question is highlighted. To go to another question,
scroll the Navigator and click on that question.
REVIEW mode: Use the CONTINUE
button in REVIEW mode to go to the next relevant question
by clicking on the down arrow to the right of the CONTINUE button. While
the CONTINUE mode only presents unanswered questions, the REVIEW mode
will present all answered questions in sequence. You can use
REVIEW mode from any point in the Navigator. You do not have to start
at Question 1.
Go To: The Question Number in the
upper left corner indicates the unique number assigned to the current
question. If you know the number of the question you want to go to, click
the Question Number in the upper left corner and a "Go To" dialog
box will appear. Enter the question number and you will be taken there.
Alternately, select “Go To Question….” from the Answers
menu and the “Go To” dialog box will appear.
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How can I go directly to
a question if I know the question number?
Click directly on the question number located in upper
left corner of the question window. A pop up 'Go To'
dialog window will appear where a question number may be input. Click
OK to be led directly to the desired question.
Alternately, you can select Show Answers from the Answers menu.
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How can I see what questions
are suppressed?
In the Navigator, suppressed questions
are grayed out. Those that have been answered previously will have a check
mark next to them, but will display in gray.
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I'm trying to go to a
specific question via the Navigator and a window is presented that says,
'Other questions may have to be asked before [..name of question..] can
be presented. Are you sure you want to view that question now?' What does
this mean?
In order to present the question you selected, Lawgic
must first get an answer to one or more other questions. The message is
prompted when a user goes to a question out of order without first answering
prerequisite questions.
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Can I print a list of all questions in the Navigator and my answers ?
Select Send from the File
menu and then Navigator Outline. At the “Send
Navigator Outline” dialog you can send the Navigator to your word
processor with or without your answers. Lawgic creates a document called
“Outline.doc” and opens up your word processor where you can
view or print the list of questions and your answers. You can also use
the “Find” function in your word processor to search through
the questions and answers since the Lawgic program does not have a search
function. (See also How Do I Search in the Lawgic Program? FAQ below )
Also, most Lawgic products allow you to print a WORKSHEET. Look for this option at Question 1 ("Which Activity?") menu. The worksheet includes both the questions and answer choices of most questions in the program.
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How do I do
a search in the Lawgic program?
There is no "search" button or function within the Lawgic software but you can send the Navigator questions and your answers to the word processor and then do a search from within your word processor. To do so, select Send from the Lawgic File menu and then select Navigator Outline . This opens a "Send Navigator Outline" dialog with options to send the Navigator with no answers, short answers, long answers and any notes to your word processor. The program creates a document named "Outline.doc." Once in your word processor, use your word processor's 'Find' function (typically on the Edit menu) to do a keyword search of the questions and/or your answers. You will then be taken to the question with a corresponding number on the Navigator. To find that question number in the Lawgic software, switch back to Lawgic and select Go To Question on the Question menu to be taken to that question.
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How do I create custom
provisions?
Depending on the product, Lawgic will ask you whether
you want to create one or more custom sections or articles. In some of
the estate planning products, if you answer "Yes," you will
be prompted for both the heading and the text for each custom provision.
You can enter as many custom provisions as you like. These questions are called REPEAT questions.
The new provisions will be placed towards the end of your document, before
the articles covering Administration and Construction and Miscellaneous
and Definitions.
If you are using a word processor for which autonumbering
is supported (Word 97 or higher or WordPerfect 8 or higher), you can move
your custom provisions to anywhere in the document and the numbering will
automatically change to reflect your editing. Any custom provision can
be saved as a Template if you wish to use the provision for multiple clients.
For more on autonumbering, please refer to the 'Editing Your Documents'
topic in the Help system by clicking on Help, then Help again, then 'Editing
Your Documents' then 'Editing Tips for Autonumbering.'
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How do I create templates?
There are a number of HELP topics that will assist you in creating templates from your client answer files.
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Click Help on the Lawgic menu and then select Help again. Select Using Templates and click on any of the template topics.
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The estate planning products have an additional "Template Assistant" feature which will automatically create a template from your client answer file. This is available by selecting Template Assistant at Q #1 (Opening Menu). At the next question, select Question Help for guidance on how to create a template. You can also select How To at Q #1 (Opening menu) in the estate planning products. At the next question select Create Your Own Templates and click the Question Help tab to view the topic.
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Template Training videos for the estate planning products are available at www.lawgic.com . Click the SUPPORT link on the left and then the TRAINING link. Then, click the Product Training Videos link.
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How can I create a Lawgic
icon that will stay on my desktop?
Right-click the mouse anywhere on your desktop. Then
click on New>Shortcut and click on the Browse
button to find Lgcw.exe (typically installed to C:\Program Files\Lawgic).
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Word Processors, Printers & Documents
How do I set
up a different word processor?
1. Open any file in Lawgic.
2. On the Edit menu, select Set Preferences.
3. On the "Set User Preferences" dialog,
click the desired word processor selection from the list.
4. Click the Browse button to locate
the proper path of the desired word processor. The full path is needed,
so include the drive letter, full path of folders, and executable (.exe)
file name. Double click each part of the path to select it. Sample standard
word processor file paths:
Word Processor |
Default File
Path |
Microsoft Word 2003 |
C:\Program Files\Microsoft Office\Office11\winword.exe |
Microsoft Word 2002 (XP)
|
C:\Program Files\Microsoft Office\Office10\winword.exe |
| Microsoft Word 2000 and 97 |
C:\Program Files\Microsoft Office\Office\winword.exe
|
| Corel WordPerfect X3 |
C:\Program Files\WordPerfectOfficeX3\Programs\
wpwin13.exe |
| Corel WordPerfect 12 |
C:\Program Files\WordPerfect12\Programs\wpwin12.exe |
| Corel WordPerfect 11 |
C:\Program Files\WordPerfect11\Programs\wpwin11.exe |
| Corel WordPerfect 10 |
C:\Program Files\Corel\WordPerfect Office 2002\
programs\wpwin10.exe
|
| Corel WordPerfect 9 |
C:\Program Files\Corel\WordPerfect Office 2000\
programs\wpwin9.exe
|
| Corel WordPerfect 8 |
C:\Corel\Suite 8\programs\wpwin8.exe |
After selecting the correct Word Processor path, click
OK.
Important: Be sure the "New Styles" box to the left of the OK button is checked as this enables the autonumbering feature in the word processor. All documents sent from Lawgic will now be directed to the word processor
of your choice.
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How do I create
a path to my word processor that is on another drive in my computer or
on my network?
To change the drive and path of your word processor
follow the instructions above on how to ‘set up’ a word processor
and simply replace the drive letter C: with the appropriate drive letter
where your word processor resides (e.g. F:, E:, M:, etc.).
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Will Lawgic work with my
firm's document management system?
A number of customers use Lawgic with their document
management system but the Lawgic program itself does not connect directly
to it. Remember that in Lawgic you answer questions and save your answers
in a client answer file. When you chose 'Send Document To the Word Processor'
at the 'All Questions Answered' box the program creates a document from
your client's answer file and opens up your word processor. Once in your
word processor you can name and save the document using your document
management system just as you would any other document.
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I want to add my own language.
How do I copy from another document into Lawgic?
You can copy language from any document in your word
processor and paste it into a fill-in answer (such as a custom provision)
in Lawgic. (You can also copy language from Lawgic into your word processor--select
"Print Law & Strategy, Question Help, or Progress" to view
that "How To" topic.) To copy language from your word processor
into Lawgic:
1. If you are already working in Lawgic, minimize
Lawgic, open your word processor, and open the document from which you
want to copy text.
2. Use your mouse to highlight the text you want
to copy, press Ctrl + C, and then close your word processor.
3. Maximize Lawgic and use your mouse to place the
pointer at the fill-in answer where you want to insert the language.
4. Press Ctrl + V. The language should now be inserted
as your fill-in answer, which you can edit.
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How do I copy
from within Lawgic?
You can copy language from any Progress folder, Law
& Strategy folder, or Question Help folder into a fill-in answer (such
as a custom provision).
1. Use your mouse to highlight the text you want
to copy.
2. Press Ctrl + C.
3. Use your mouse to place your pointer at the fill-in
answer where you want to insert the language.
4. Press Ctrl + V. The language should now be inserted
as your fill-in answer, which you can edit.
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How can I print
the LAW & STRATEGY, QUESTION HELP, OR PROGRESS?
Although there is no direct way to print the contents
of a particular Lawgic folder (e.g., the Law & Strategy or Progress
for a particular question), you can copy the text from any Progress folder,
Law & Strategy folder, or Question Help folder into your word processor
and print it from there.
1. Use your mouse to highlight the text you want
to copy.
2. Press Ctrl + C.
3. Open your word processor and move your pointer
to the location where you want to insert the copied language.
4. Press Ctrl + V. You can now print from your word
processor.
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I'd like to
view and print just part of my document. Is there a way to view and print
only the section I've just completed?
Yes, if you are in the midst of a session, click the
PROGRESS tab in the folders window to display the section
of the document affected by the answer you provided for the current question.
When you have finished the current section of your Lawgic title, clicking
the PROGRESS tab in the folders window allows you to
review the document text for the entire section. You may print the section
using the
"copy/paste" procedure outlined in the answer to the previous question.
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I don't have
the time to create an entire document. How can I just look at the Law
and Strategy or the model language for a particular provision I'm interested
in?
On the 'Select Title/File' dialog be sure the Lawgic
title you wish to open is selected. Click Files and choose
any complete answer file such as "Law_Surf (Read Only) " or
"Sample (Read Only) " and click OK. Open the Navigator
and click on any question you wish to examine further. Finally, click
the LAW & STRATEGY tab or PROGRESS
tab in the folders window to display legal analysis or the document text
associated with the current question.
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I just completed
a session and saved the answer file. When I reopen it and try to send
the document immediately to the word processor, why do I get an "Unanswered
Questions Remain" message?
In some titles Lawgic needs to know which document
you want to send. In that case the questions where you specify your choice
are reset each time you reopen a session. At the Unanswered Questions
Remain message,
just click OK and click the CONTINUE button until you get to the next unanswered question or until you see the "All Questions Answered" screen.
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I answered
several questions in Lawgic, but the answers are not reflected in my document.
Why?
The Navigator may reflect that certain
questions have been answered. However, if these questions are not relevant,
considering other answers you provided, they will not be used to create
your document.
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On the Navigator
I clicked on a question I hadn't seen before and customized that provision
extensively. But I can't find my language in the document I sent to the
word processor. Where did it go?
The provision you chose is probably suppressed because
it is irrelevant based on other answers or information you have provided.
Your language actually remains in the answer file and will appear in the
document if you change answers to make the suppressed provision "relevant."
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Managing Your Lawgic Files
Can Lawgic be used on a
network?
Yes. You can network Lawgic to share client answer, template and flag files,
which have .ans, .xmp and .flg extensions, respectively. The program
must be installed on both the network server and individual user workstations.
Network installation instructions are available by clicking the Support link at www.lawgic.com and then the Technical Bulletins link or you can click here.
Note: If your firm has only
two people using the program you might consider not networking at all.
Rather, you can install the program on both computers and share client
answer, template and flag files as you would normally share other files
either by sending them via email, or
copying them to a folder on your network where the other person has access
to them. (See FAQ How can I transfer my Lawgic answer
files from my computer at work to my computer at home? for additional
information on how to copy client files.)
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What is the difference
between answer files and documents?
Your answers to the questions in a Lawgic Title are
saved as an answer file on your hard drive (or on a network)
and can be reopened at a later time after you save them. Answer files have a .ans extension and are saved in a product folder in the Lawgic
folder on your hard drive. Typically, there is one answer file per client
where answers are shared in order to create multiple documents from the
one answer file.
The Lawgic software creates a document when you select ‘Send
Document to Word Processor’ at the ‘All Questions Answered’
dialog box. Documents are given a unique name, such as ‘WTRIT00.doc’
for a Revocable Intervivos Trust. Documents are stored in the Docs
folder under the Lawgic folder. Once the document is
sent to your word processor you should name and save it as you would any
other document.
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How do I save my files?
It is important to save your answers as soon as you start a new answer file by selecting "Save" or "Save As" on the File menu. It is recommended that you periodically save your answers during the Q & A session and after you reach the "All Questions Answered" dialog box. Your answers are saved in an "Answer File" which
Lawgic will prompt you to name. You can also enter a description of your
answer file. Each answer file includes your answers for all of the documents
you want to create for a particular client. Information shared between
documents (e.g., the client's name and address) will only be asked once
and will be reused for each succeeding document to maintain consistency
and reduce duplicate data entry.
To save the document, click the CONTINUE
button until you see the 'All Questions Answered' box and select 'Send
Document to Word Processor.' When the document appears in your word processor,
click File, and select Save As to give
it a new name and folder location of your choice. A simple rule is: Save
your answer files in Lawgic, your document files in your word processor.
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How can I transfer my Lawgic
answer files from my computer at work to my computer at home?
All answer files have a .ans extension and are stored
in a folder that corresponds to the name of the product that you purchased.
The product folders are located in the main Lawgic folder. For instance,
the product folder for Florida Wills & Trusts is "fl_wt,"
so it will typically be located at C:\Program Files\Lawgic\fl_wt. The
product folder for California Wills & Trusts is "ca_wt,"
for California Marital Settlements it is "msa," and so on.
To transfer the answer files from your work to your home computer you can email them to yourself and save them to the same folder on your home computer or you can copy them to a zip drive (or some other external drive or CD) and paste it into the
same Lawgic product folder on your home computer. The same procedure can be used
to copy templates and/or flag files, which have .xmp and .flg extensions,
respectively.
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Expiration Notices and Warnings
When I attempt to open the Lawgic program, I get a 30-day warning screen that my subscription is about to expire. What do I need to do?
When you see the 30-day warning screen it means either:
1. You must renew your product; or
2. You must download the latest version of the product.
Either way you will need to login to our e-commerce site where you can renew your product using a credit card, download updates, add additional users, purchase another product, etc. Here's what to do:
1. Go to www.lawgic.com and click on the "Login" link on the top right side. (Note to AOL users: You must open an Internet Explorer (IE) browser to download products. Do not attempt to download using AOL's browser).
2. To activate your account for the first time you must create a password by clicking the "This is the first time I have accessed my account" link.
3. Enter the 10-digit phone number that we have on file for your account. This will be your User ID.
(Note that the phone number that we have for you on file may be different than your own number. It is typically the main number for your firm).
4. Enter your email.
5. At the next screen, create a password.
6. Then, use your User ID and newly-created password to login. You are now at your personalized Subscriber's web page.
Note: For firms with multiple users, all users will need to use the same User D and Password to access the account in order to download product updates.
7. Take a moment to review and update your contact information by clicking the MY PROFILE link at the top of the page.
8. Under 'Download Software' column click on the product link and follow the instructions on the next page to download and install the product.
If you need to renew, click the 'Renew Products!' link first, renew your products, and hen click the product link under the 'Download Software' column to download and install your product.
If you have any questions, email us at support@lawgic.com or call us at 1-904-223-2223 or toll free at 1-877-2-LAWGIC (877-252-9442).
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I renewed my product, downloaded and installed the latest version but I still get the 30-day warning screen.
Using Windows Explorer (or My Computer) you need to delete the Title file in the Lawgic folder typically in the following path: C:\Program Files\Lawgic and then reinstall the product.
The Title files are different for every title but they all have an .xpt extension. Note: if you do not see file extensions open Windows Explorer (or My Computer) and select Folder Options from the Tools menu. Click the View tab and be sure the "Hide File Extensions for Known File Types' box is unchecked.
Here are the Title files for each product:
California Wills & Trusts product
Ca_wt.xpt
Ca_irt.xpt
Rp_crt.xpt
Florida Wills & Trusts product
Fl_wt.xpt
Rp_crt.xpt
Georgia Wills & Trust product
Ga_wt.xpt
Rp_crt.xpt
Maryland Wills & Trusts product
Md_wt.xpt
Rp_crt.xpt
New York Wills & Trusts product
Ny_wt.xpt
Rp_crt.xpt
California Marital Settlements = msa.xpt
California Pre/Post Marital Agreements = ca_pma.xpt
Back to Top Troubleshooting - General
I cannot open my answer file. How can I recover answers from my last Q&A session?
As you answer questions, the Lawgic program automatically saves your answers periodically during the Q&A session. This is called the 'auto-save' feature. The first time the program does an auto-save in either a new or existing answer file it creates a temporary answer file named 'lgtmp00.ans' and saves your answers to that file. It saves up to 10 versions of this file, so the '00' in the 'lgctmp00.ans' file name represents the most recently auto-saved version of your answer file. The next time the program does an auto-save it renames the previous '00' version to '01' and creates a new '00' version representing the most recent save.
You can use the 'lgctmp.ans' file as a backup to 'recover' your current answers: (1) if you forget to save your answers when you close your answer file; or (2) if your answer file gets corrupted and does not open or if your computer crashes in the middle of answering questions.
Important: The 'lgctmp00.ans' file always reflects the current answer file that you are working on or the answer file you worked on when you last exited the program. To recover answers from your last Q&A session using the 'lgctmp.ans' file:
1. Open the Lawgic program and select the appropriate Title at the 'Select Title/File' dialog box. Then, select Files.
2. At the 'Open Answer File' dialog box, click the Browse button and browse to the 'lgctmp00.ans' file located in the Lawgic folder, typically found in the following path: C:\Program Files\Lawgic\lgctmp00.ans
3. Click once on the 'lgctmp00.ans' file and click the Open button. You will then be taken to the Title Page. Remember, the 'lgctmp00.ans' file represents the last answer file that you previously used. To verify this by viewing your answers you can:
a. Right-click anywhere on the Navigator and select Expand All. The Navigator will now fully expand.
b. Right-click again anywhere on the Navigator and select Show Answers. A middle column will appear where you can scroll to see your answers.
4. Select Save As on the File menu to save your answers under a new file name.
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During the question and answer session the Lawgic program freezes on me.
Most likely this means you have started a new answer file but did not name and save it. In the future be sure to immediately name and save your answer file. Then, save the file periodically during the Q & A session.
1. Close the Lawgic program. If you cannot close it then press Control-Alt-Delete on your keyboard. Click the Task Manager button, highlight the Lawgic program in the Applications tab and click the End Program button.
2. Open Lawgic and click the BROWSE button at the Select Title/File screen. Browse to the LAWGIC folder on your computer (typically in C:\Program Files\Lawgic) and select the lgctmp00.ans file. Click OK. (Note: The lgctmp00.ans is created by the auto-save feature and contains your saved answers from the last answer file you were working in prior to Lawgic freezing.)
3. At the Title page of the product, select Save AS on the File menu and name and save your answer file. Click the CONTINUE button to continue answering questions. You may need to re-answer questions that you have previously answered before the program froze.
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When I select
Resources under the Lawgic HELP menu, I get an error message that Resources
cannot open. what should I do?
This sometimes happens when your default browser is
America Online (AOL). You need to change your default browser to Internet
Explorer. To do so, follow these steps:
1. Close Lawgic and connect to the Internet using
AOL as you normally would.
2. Then, minimize AOL and open an Internet Explorer
browser.
3. Select Tools / Internet Options
from the IE menu.
4. Click on the Programs tab and click the
Reset Web Settings button. Also, below the button be sure the
"Internet Explorer should check to see whether it is the default
browser" box is checked and click the Apply button.
5. Open Lawgic and select Help and then
Resources. You should now see Resources displayed for your
product.
Note: Some products contain links to Internet web
pages. You need to be connected to the Internet in order to be taken to
these web pages. Otherwise, you will get a standard 'Cannot Display Page'
message.
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I use AOL
to download the Lawgic software but the download does not work. What do
I do?
Sometimes AOL is unable to handle large file downloads. Connect to the Internet as you normally would using AOL. Then, open an Internet Explorer (IE) browser, go to www.lawgic.com and click the Login link on the top right. Login to your account, click the product link under the 'Download Software' column and follow the instructions on the next page to download and install the product.
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The following error message
came up during the installation process and I was unable to complete the
install: "The following file cannot be opened for writing: C:\Program
Files\Lawgic\001\dbaccess.dll - Error 115” What should I do?
This error message is very rare but if it occurs, follow the steps below:
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Re-boot your computer.
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Close all applications that are open as well as any that might be
running in the background.
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Install Lawgic and the Java Runtime Environment (JRE)
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Confirm that Lawgic is running by verifying that it gets to the
Select Title/File box.
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Close Lawgic.
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Re-boot computer.
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Start Lawgic. (Note: if you are NOT using firewall software, you
are done!)
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A message may appear from your firewall software asking if you want
to allow Lawgic access to all ports. Click 'Yes.' (If a message does
not appear, you must add the Lawgic program to the firewall’s
“permissions” list. Click
here (PDF) to review the “Running Lawgic with Norton Personal
Firewall 2003” Technical Bulletin on our web site.)
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When you see the Select Title/File box again, close Lawgic.
-
Start Lawgic again to verify that your firewall software has given
Lawgic “permission” to run.
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When I start the Lawgic
program nothing happens. What should I do?
You must also install the Java Run-Time Environment (JRE) version 1.5.06 provided with the Lawgic install. Just re-install your Lawgic program and the new install wizard will automatically detect whether you already have this JRE installed and will install it for you if necessary, even if your computer has a later JRE version (version 1.6, for example).
Click here to download Java version 5 now
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When I start the Lawgic
program it stops with the message “Starting Lawgic….Please
Wait” in the lower left-hand corner of the window.
Most of the time this means that you have firewall software that is preventing Lawgic from running. Close Lawgic and follow the technical bulletins for "Running Lawgic with Norton (or McAfee) Firewall. Click here for Technical Bulletins.
Windows XP users: The first time you open Lawgic you will see a notice that "Engine" is triggering the firewall. You need to "allow" the Engine. Go to the Control Panel and select Windows Firewall. In the General tab, select ON and make sure the "Don't allow exceptions" box is NOT selected. In the Exceptions tab, make sure "Engine" is checked.
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I am able
to complete a question and answer session, but nothing happens when I
try to send the document to the word processor.
Look at the task bar at the bottom of your screen to make sure that your word processor is not already open, i.e. it may be minimized on the Task Bar.
Also, verify that your word processor path is correctly set by clicking on the Edit menu and then select Set Preferences. Check for three things here:
1. The correct word processor version is highlighted
2. The correct path to your word processor is showing in the line to the left of the BROWSE button. See also How do I set up a different word processor?
3. The "New Styles" box is checked. This enables formatting and autonumbering in your word processor.
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I have tried everything
and I still can't get Lawgic to work. What do I do now?
You will need to uninstall Lawgic and Java and then reinstall them as follows:
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Backup any client answer files that you might have by copying the
entire product sub-folder to your DESKTOP for easy access. The product
sub-folder contains ALL of your client answer, template and flag files,
which have .ans, .xmp and .flg extensions, respectively. They are
typically found within the main “Lawgic” folder in the
following path:
C:\Program Files\Lawgic\[..product folder name..]
Examples of product folder names include:
" ca_wt" for California Wills & Trusts
"fl_wt" for Florida Wills & Trusts
" msa" for California Marital Settlements
Tip: You can search your computer for .ans, .flg
and .xmp files to determine which product folders to backup.
-
Uninstall Lawgic through the "Add/Remove" icon in the
Control Panel. This does not delete all Lawgic files so you also need
to complete Step #3.
-
Delete the entire “Lawgic” folder typically found in
the following path:
C:\Program Files\Lawgic
-
Uninstall the Java Runtime Environment either 1.5_06 or 1.3.0_02 (JRE) through
the "Add/Remove" icon in the Control Panel.
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Delete the 'lawgic.ini' file, typically found in either the 'Windows' or 'WINNT' folders under the C:\ drive.
-
Re-boot your computer. (Note: To insure a successful install, you
might want to close any programs running in the background.)
-
Reinstall Lawgic. The new install wizard will automatically reinstall
the JRE.
Note: If you use firewall software, you must add the Lawgic program
to the firewall’s “permissions” list. Click
here (PDF) to review the “Running Lawgic with Norton Personal
Firewall 2003” Technical Bulletin on our web site.
-
Verify that the system is "up and running" by clicking
Start, Programs, Lawgic, then Lawgic again. If you see the “Select
Title/File” dialog with your product listed there, then you
are successfully up and running.
Note: If you see a 30-day expiration message after starting Lawgic,
it simply means you haven’t renewed and/or extended your product.
See Expiration Notices and Warnings for the procedure to renew your subscription online using a credit card. You can also send an email to support@lawgic.com or call us at 1-904-223-2223 or toll free at 1-877-2-LAWGIC (877-252-9442).
-
Last step: go to your DESKTOP and COPY all of your client answer,
template and flag files from the product folder back into the newly-installed
product folder under the main Lawgic folder.
Troubleshooting - Word Processing
FOR MICROSOFT VISTA USERS - When I send a document to Microsoft Word I get the following error "<Name of document> cannot be found." NEW!
You must run Lawgic as an Administrator:
1. Browse to the 'lgcw.exe' file, which is the file that starts the Lawgic program. It is found in the 'Lawgic' folder typically in the following path:
C:\Program Files\Lawgic\lgcw.exe
2. Highlight the file, right-click on it and select Properties.
3. On the Properties screen click the Compatibility tab and select 'Run this program as an administrator.'
4. Click Apply and OK.
Then, open Lawgic and re-send your document to the word processor.
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I use Microsoft Word 2002 (XP) but my documents are not formatting properly, e.g. the Table of Contents has no section numbers. What should I do?
1. You must install Microsoft Office XP Service Packs 1 and 2. You can tell if these service packs are already installed on your computer by opening Word and then clicking Help and then About. If they are installed it will say "Microsoft(r) Word 2002 (some version number) SP-1 or SP-2." Click on the following Microsoft link to download Microsoft Office XP Service Packs 1 and 2.
2. Select Tools/Options/View from the Word XP menu and be sure that nothing is selected in the 'Formatting Marks' box.
3. Select Tools/Options/Print from the Word XP menu and be sure that nothing is selected in the ‘Include with Document’ box.
4. Check your keyboard to be sure the F9 key, which is used by Word to update fields (and used by Lawgic to create the Table of Contents) is functioning properly.
Click here for further information on formatting documents.
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My document contains an extra paragraph return and a period before each article heading in Microsoft Word.
Select Tools (on the Word menu) and then Options. Make sure there are no boxes checked in the 'Formatting Marks' section of the 'View' tab. In particular, be sure the 'Hidden Text' box is unchecked.
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The F9 key does not work when creating the Table of Contents in Microsoft Word.
This most likely means the F9 key on your keyboard is programmed to perform another function. After selecting Select All from the File menu (or Control-A) you can:
You might also want to reprogram your keyboard. To do so click here for the Microsoft knowledge base topic on how to Assign or Remove A Shortcut key.
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When I send a document from Lawgic to Microsoft Word 2003 I get the following error message: "<name of document> is not available."
Please review the Microsoft Knowledge Base Article - 835404 which states that you need to update your anti-virus software.
Back to Top How do I change the color of the hypertext links in my WordPerfect document from blue to black so it looks like the other text when I print the document?
Select Format from the WordPerfect menu and then Styles. Select "Hypertext" from the alphabetical list of available styles. Click the "Edit" button. Delete the "Color: Blue" and "Und" Codes from the "Contents:" box. Click the "OK" button. (The "Preview:" box will show plain text if you have been successful.) Click the "Close" button.
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I get the following error message when I 'play' the 'lawgic.wcm' macro after selecting Tools/Macro/Play from the WordPerfect menu: "Macro being cancelled because of out-of-range error - check line 105."
1. Open Windows Explorer or My Computer.
2. Go to one of the following folders typically located in C:\Program Files\Lawgic\Docs\wpstyles\MacWPx (where 'x' represents 8, 9, 10, 11 or 12 version of WordPerfect ):
MacWP8 = use with either WordPerfect 8 or WordPerfect 11 with Service Pack 1 or 2
MacWP9 = use with WordPerfect 9
MacWP10 = use with WordPerfect 10
MacWP11 = use with WordPerfect 11 without Service Pack 1 or 2
MacWP12 = use with WordPerfect 12 without Service Pack 1 or 2
MacWP13 = use with WordPerfect 13
Important: The Lawgic macro will not run if you have WordPerfect 12 with Service Pack 1 or 2. Uninstall WordPerfect 12 and reinstall it without the service packs.
3. COPY the 'lawgic.wcm' file (or 'lawgic' file, depending on your computer's display settings).
4 . Open WordPerfect if it is not already open and select Tools/Macro/Play from the WordPerfect menu.
5 . PASTE the 'lawgic.wcm' file into the 'Play Macro' window by selecting Edit and then Paste. Then, click PLAY if you have a Lawgic document open and want to 'Play' the macro or click CLOSE.
6. When you Play the macro the next time you might see 'compile warning' message. Just click OK a few times and the macro will run. The next time you run the macro you will not see the message.
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I cannot locate the 'lawgic.wcm' macro file in the 'Play Macro' box after selecting Tools/Macro/Play on the WordPerfect menu.
1. COPY the 'lawgic.wcm' macro from one of the 'WPMac' folders on your computer typically found in the following path:
C:\Program Files\Lawgic\Docs\wpstyles\MacWPx (where 'x' represents WordPerfect version 8, 9, 10, 11, 12, or 13)
2. Open WordPerfect, click Tools/Macro/Play and PASTE the 'lawgic.wcm' file into the 'Play Macro' window. Then, click Close.
See the FAQ above for more detailed instructions.
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When I send the document to the word processor from Lawgic I see the following message: "Cannot open output document - Either you do not have access to the document folder, or the Lawgic document is already open. Switch to your word processor, close the document and try again." What should I do?
This might indicate that you have another copy of your word Processor open. Close that copy (saving any documents before you do so...) and then re-send the document to the word processor from Lawgic. It might also indicate that you do not have enough memory to open the program. Close all applications and re-boot your system.
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I am still having trouble formatting the document in my word processor. What can I do?
The Lawgic software uses advanced formatting and autonumbering features. If you make extensive changes to the document in your word processor, you may have accidentally deleted some of the formatting codes. If this is the case you can:
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Re-create the document from the answer file by sending it to the word processor again from Lawgic. Then, re-enter the edits you made into the new document being careful not to delete the formatting codes. (Note: You can use the ‘Document Compare’ utility in your word processor to more easily see the edits).
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If the edits you made are too extensive to re-create per #1 above and the formatting is beyond fixing, you can copy the entire document into a program such as Notepad or WordPad, which will remove all of the formatting. Then, copy it back into your word processor and re-format the document.
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If formatting becomes too difficult, you can also turn off the advanced formatting option by clicking Edit from the menu in Lawgic and then Set Preferences. Then, uncheck the "New Styles" box, click OK and resend the document to the word processor. Note that if you do this you will lose the advanced formatting features.
We recommend you read the topic in the Help System that explains how to work with the advanced formatting options. To use the Help system, run Lawgic and click on Help, then Help again. Look at the Table of Contents on the left and open the topic titled "Editing Your Documents." Then, choose the topics titled "Changing the document formatting..." or "Editing Tips...". Alternatively, you can search the Help system for the term "Word" or "WordPerfect."
In addition, each document that is sent from Lawgic to your word processor uses either a Word (.dot) or a WordPerfect (.sty) template file. The .dot files are stored in the Docs folder in the Lawgic folder and the .sty files are stored in the wpstyles sub-folder within the Docs folder. Sometimes users will accidentally delete these files when doing routine clean-up of the Docs folder or the files themselves may become corrupted. Simply reinstall Lawgic to restore these files. Your previous work will not be deleted during the reinstall.
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Estate Planning Products
My client has a particular
estate planning scenario and I can't get the program to create a certain
kind of trust. What can I do?
We get many requests from customers who all have different
scenarios as to how they would like to structure the estate plan for their
clients. Since this program is very robust it would be impossible to go
through all of the possible scenarios with each customer. That is why
we have created the HOW TO at Q #1. Select this choice and
then select 'Create Various Trusts on death,' which describes a number
of ways to create different types of trusts.
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I do not see the client
questionnaire in the program. Where can I find it?
The client questionnaires are NOT found within the Lawgic program as are the other documents. There are three client questionnaires, one for married clients ("EPQ"), one for unmarried clients ("EPQ_UM") and some estate planning products have a third questionnaire for health care documents ("Health"). These documents are separately provided as word processing documents. You can find the client questionnaires in the "Docs" folder of your Lawgic root directory, e.g., "C:\Program Files\Lawgic\Docs" if you have not changed the default settings. The questionnaires are provided in both Word (".doc") and WordPerfect (".wpd") formats. You can open it as you would any other document.
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How do I create mirror
documents for spouses?
Please refer to the "Mirror Spouses Documents" topic available by selecting HOW TO from Question 1 (Select An Activity) in the Lawgic program. HOW TO help also includes other valuable topics, including "create various trusts on death" which we highly recommend all users review.
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